privacy policy
welcome
this privacy policy pertains to vokki services operated by vokki, a korean individual proprietorship (개인사업자). business registration is in progress.
it outlines our practices regarding the collection, use, and protection of your personal information when you engage with our website and services. by accessing our website, you agree to the terms outlined in this policy.
1. information we collect
we collect the following types of information:
(a) information you provide directly
account information (name, email address, payment information) and profile data (language preferences, search results, learning progress).
(b) automatically collected information
usage data (log files, IP address, browser type) and cookies and similar technologies to enhance functionality and track user behavior.
2. how we use your information
we use your information to provide and improve our language learning services, process payments and manage subscriptions, communicate with you about updates, promotions, or important service changes, and comply with legal obligations.
3. sharing your information
we do not sell your personal information. however, we may share your data with service providers (payment processing, analytics, hosting) and legal authorities when required by law.
4. international data transfers
your data may be processed in hong kong, south korea, or other jurisdictions where our service providers are located. for users in the european union, we ensure compliance with gdpr requirements for international data transfers. for users in south korea, we comply with the personal information protection act (pipa). we ensure appropriate safeguards are in place to protect your data.
5. data retention
we retain your personal data as follows: (a) active accounts: for the duration of your account plus 90 days after closure; (b) payment records: 5 years as required by tax and accounting laws; (c) marketing consent records: until you withdraw consent; (d) anonymized analytics data: indefinitely. you may request deletion of your data at any time by contacting us at hi@vokki.app.
6. your rights
depending on your jurisdiction, you may have the following rights:
(a) for users in the european union (gdpr)
right to access your personal data, right to rectification of inaccurate data, right to erasure (right to be forgotten), right to data portability, right to object to processing, and right to withdraw consent at any time.
(b) for users in south korea (pipa)
right to access and receive copies of your personal data, right to correct inaccurate personal data, right to request deletion of your personal data, and right to request suspension of processing.
(c) for all users
right to opt-out of marketing communications and right to complain to your local data protection authority. to exercise your rights, contact us at hi@vokki.app. we will respond to your request within 30 days.
7. cookies and tracking
we use cookies and similar technologies to: maintain your session and preferences, analyze website usage (we use analytics services), and improve our services. you can control cookies through your browser settings. disabling cookies may affect some functionality of our services.
8. security measures
we implement industry-standard security measures to protect your data. however, no method of transmission over the internet is entirely secure.
9. updates to this privacy policy
we may update this policy occasionally. changes will be posted on this page with an updated effective date.
10. contact us
if you have questions, contact us at email: hi@vokki.app